Apr 18, 2009 02:30 PM
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In a survey of customer satisfaction, the computer industry as a whole scored pretty badly, with Apple the marginal best out of a not-so-thrilling bunch. The worst sector, however, was ISPs, which seem universally loathed.
Apple, the best-ranked hardware manufacturer, ranked 23rd on the list out of 113, which is fine, but nothing to write home about. HP and Compaq took the 72nd and 74th spots, respectively, and Dell was ranked all the way down at number 93. The study's author suspects Microsoft may be at fault for the PC manufacturers' low scores, though to be fair, this seems to be drawn from the "Ease of Use" rubric, which could refer either to hardware or software.
None of the hardware manufacturers came close to the top, however. Even Apple barely made it into the "Good" category, whereas retailers like Amazon and Barnes & Noble easily scored "Excellent."
Wireless and internet service providers scored painfully low. Charter Communications, an ISP, ranked last out of the whole group, and both Comcast and Verizon ranked in the bottom third. On the wireless side, AT&T and Verizon were crushed by, surprise surprise, Alltel and T-Mobile. But even Alltel only hit number 48. Check out the basic list below. [CNN]
Send an email to Dan Nosowitz, the author of this post, at dnosowitz@gizmodo.com.
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